Accepted Payment Methods
We accept VISA, MasterCard as valid payment options.
Q1: Why did my payment fail?
Several factors can lead to payment failure. Please check the following:
Accepted Payment Methods: Ensure your payment method is VISA, MasterCard, or Discover.
Billing Address Match: Your billing address must match the one used during your credit card application. (Note: It can differ from your shipping address.)
Complete Contact Information: Double-check that you’ve provided a complete address, accurate contact number, and correct cardholder details.
IP Address Check: If your IP address is significantly distant from your credit card's billing address, the bank may flag the transaction as high risk and decline it.
Q2: Why is my payment pending after I’ve paid?
If your payment status remains "pending," it may not have been processed successfully. Please follow these steps:
Check your credit card statement to confirm if the payment has been debited.
Once payment is successfully processed, the order status will change to “paid.”
If payment is debited but the status remains “pending,” please contact our 24-hour customer service via email. We will respond promptly to resolve the issue.
Q3: How secure is my payment?
Rest assured, your credit card and account details are securely protected and will never be disclosed.
